User guides are extremely important for both new and experienced employees to access when processing tasks in the system. Considering that most organisations will have multiple software applications for employees to become familiar with in their roles, providing quick reference cards or guides empowers end-users to independently complete tasks on their own time. Additionally, this practice can have a positive impact on reducing the number of queries directed to the Support Team.
These quick cards are created using screenshots from your test system, ensuring that they are personalised to reflect exactly what your employees will see on their screens.
Providing a training video tutorial ensures inclusivity for individuals who prefer visual learning methods or have impaired vision. Such tutorials allow users to watch and process tasks, offering an alternative to reading from a document.
By utilising your test system in the creation of these videos, the content is personalised to match exactly what your employees will encounter on their screens.
